Your IT provider does more than keep your technology running.
The WCCXT certification recognizes IT providers that completed specialized training to deliver better communication, more responsive service and consistent customer experience across their teams.
The World-Class Customer eXperience Trained (WCCXT) certification is a company-wide credential earned by IT service providers that complete a structured customer experience training program. Developed with The DiJulius Group, an established customer experience consulting firm, the certification recognizes companies that have invested in improving how they serve their customers.
When your business needs IT support, you need a provider that takes responsibility, understands your priorities and treats your concerns with the attention they deserve. The WCCXT certification demonstrates that your provider has backed its service promises with formal customer experience training, giving you greater confidence in the team you depend on.
WCCXT-certified IT companies are trained to deliver a better experience throughout your relationship, from everyday support requests to more complex IT challenges.
A team trained to respond promptly, keep you informed and communicate clearly throughout the support process.
Straightforward explanations that make technical issues easier to understand, without unnecessary jargon.
A team trained to understand your business and treat each interaction as more than a ticket in a queue.
Shared service standards designed to create a dependable experience across team members and interactions.
Earning the WCCXT certification takes commitment across the entire company, from leadership to the people who support you every day. Teams complete a structured customer experience program that establishes shared service standards and equips employees to apply them in their daily work.
Only a select group of IT providers have met the requirements to earn the credential, reflecting the time, effort and company-wide participation behind their commitment to customer care.
The WCCXT certification shows that an IT provider has invested in improving the experience it delivers to customers, not just the technology it manages. By completing structured, company-wide training, the provider demonstrates a commitment to clearer communication, greater responsiveness and consistent service standards across its team.
You can expect a team trained to listen to your concerns, explain technical issues clearly and keep you informed throughout the support process. Whether you’re submitting a routine request or facing a complex IT challenge, the focus is on understanding your needs, taking responsibility and delivering attentive, consistent service. The goal is to make every interaction with your IT provider a better experience.
The WCCXT certification does not guarantee specific response or resolution times. Instead, it recognizes an IT provider’s commitment to improving customer experience through training in responsive communication, accountability and consistent service practices. For specific response times and service commitments, refer to your provider’s support agreement.
Visit the Our Customers page to explore IT companies that have earned the WCCXT certification. Each certified provider has completed the required customer experience training and demonstrated a company-wide commitment to improving how it serves and supports its customers.
